Refund policy

Returns & Refunds

We want you to be completely happy with your order. If something is not right, you have 24 hours from delivery to request a return or exchange.

How to Start a Return

Message us on Instagram DM @raqi within 24 hours of receiving your order, including your order number. Requests made after this window cannot be accepted. Each order is limited to 2 refund requests; once an order reaches 2, no further requests can be processed.

Refunds

Once your return is received and inspected, we will issue a full refund via Instapay. The return shipping fee is deducted from the refund, and the original shipping fee is non-refundable. Refunds are processed within 10 working days of the item being picked up, and the Instapay transfer can take up to 4 further working days.

If you return an item that has no problem, the cost of return shipping is paid by you.

Condition of Items

Items must be returned unworn, unwashed and in the same condition you received them, with the original packaging and flyer attached. All items are inspected on arrival. Items returned damaged, worn, missing the flyer or in an unsuitable condition will not be refunded.

Exchanges

Inspect your order within 24 hours of delivery. If the fit or size is not right, DM us with your order number and the size you want and we will do our best to resolve it.

If a pickup fails because it was cancelled or rescheduled repeatedly, the order is no longer eligible for a return.

Exclusions

Items that are out of stock are non-refundable and non-exchangeable.

Questions

Instagram DM @raqi or email info@raqistore.com.